Last updated: December 3, 2025
Welcome to LawFlux. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our legal intake platform and services.
By accessing or using LawFlux, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.
We collect several types of information from and about users of our services:
Personal Information: When you create an account or use our services, we may collect personal information such as your name, email address, phone number, law firm name, and professional credentials.
Client Data: When you use our platform to conduct client intake, we collect and process information provided by your clients, which may include sensitive personal information, case details, and legal matter specifics.
Usage Data: We automatically collect information about how you interact with our platform, including IP addresses, browser type, device information, pages visited, time spent on pages, and clickstream data.
Communication Data: We collect information from your communications with us, including customer support inquiries and feedback.
We use the information we collect for various purposes:
Service Delivery: To provide, maintain, and improve our legal intake platform and AI-powered services.
Account Management: To create and manage your account, authenticate users, and provide customer support.
Case Processing: To structure client narratives, generate case files, and deliver attorney-ready documentation.
Communication: To send you service-related notifications, updates, and marketing communications (with your consent).
Analytics and Improvement: To analyze usage patterns, improve our AI algorithms, and enhance user experience.
Legal Compliance: To comply with legal obligations, protect our rights, and ensure platform security.
Research and Development: To develop new features and improve our machine learning models (using anonymized data).
We do not sell your personal information. We may share your information in the following circumstances:
With Your Consent: We may share information when you explicitly authorize us to do so.
Service Providers: We work with third-party service providers who assist us in operating our platform, including cloud hosting, analytics providers, and customer support tools. These providers are contractually obligated to protect your data.
Legal Requirements: We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or the safety of our users.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Aggregated Data: We may share anonymized, aggregated data that cannot identify individual users for research, marketing, or analytical purposes.
We implement industry-standard security measures to protect your information:
Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols. Sensitive data at rest is encrypted using AES-256 encryption.
Access Controls: We maintain strict access controls and authentication mechanisms to ensure only authorized personnel can access user data.
Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential risks.
Employee Training: Our team receives ongoing training on data privacy and security best practices.
Infrastructure Security: We use secure cloud infrastructure with built-in security features and follow industry best practices for database security.
However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
We retain your information for as long as necessary to provide our services and comply with legal obligations:
Account Information: We retain your account information for as long as your account is active or as needed to provide services.
Client Data: Case files and client information are retained according to your instructions and applicable legal requirements for record retention.
Usage Data: We may retain anonymized usage data indefinitely for analytics and improvement purposes.
Deletion Requests: You may request deletion of your data at any time, subject to legal retention requirements. We will delete or anonymize your information within 30 days of a valid deletion request.
Depending on your jurisdiction, you may have the following rights:
Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct inaccurate or incomplete information.
Deletion: You can request deletion of your personal information, subject to legal retention requirements.
Portability: You can request a copy of your data in a machine-readable format.
Opt-Out: You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails.
Restriction: You can request that we limit how we use your information.
To exercise these rights, please contact us at privacy@lawflux.com. We will respond to your request within 30 days.
We use cookies and similar tracking technologies to enhance your experience:
Essential Cookies: Required for basic platform functionality, including authentication and session management.
Analytics Cookies: Help us understand how users interact with our platform to improve services.
Preference Cookies: Remember your settings and preferences.
You can control cookie settings through your browser preferences. Disabling certain cookies may affect platform functionality.
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
LawFlux is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.
We take appropriate safeguards to ensure your information receives adequate protection in accordance with this Privacy Policy and applicable laws.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to Know: You can request information about the categories and specific pieces of personal information we collect.
Right to Delete: You can request deletion of your personal information.
Right to Opt-Out: You can opt out of the sale of your personal information (note: we do not sell personal information).
Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
To exercise these rights, contact us at privacy@lawflux.com.
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
Legal Basis: We process your data based on consent, contract performance, legal obligations, or legitimate interests.
Data Protection Officer: You can contact our DPO at dpo@lawflux.com for privacy-related inquiries.
Right to Lodge Complaint: You have the right to lodge a complaint with your local data protection authority.
Data Transfers: We use standard contractual clauses approved by the European Commission for international data transfers.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by:
Posting the updated policy on our website with a new "Last Updated" date
Sending you an email notification (if you have an account)
Displaying a prominent notice on our platform
Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: info@lawflux.com
Phone: (770) 686-7583
We will respond to your inquiry within 30 days.
Questions about this policy? Write to info@lawflux.com.